Precautions for exchange of old phones for new ones

1. What needs to be done before mobile mail

1. Release the phone lock (pattern lock/screen lock/privacy password, etc.);

2. One Plus account for logging out;

3. Backup the mobile phone information, and the mobile phone data will be cleared during the detection process.

Note: Restoring the factory only automatically unlocks the phone, and you cannot exit the account. Please enter the account center [Log out manually]. If the received mobile phone has a password/account number and does not exit, the detection will not be completed. You need to wait for the customer service to unlock it before rescheduling the detection (affecting the collection speed)& nbsp;

2. What else do I need to do to participate in the trade in

After the mobile phone is sent out, we will complete the test within 48 hours after receiving it. The test results are consistent, and the negotiation is completed. The cashback/coupon will be issued within 2 hours as soon as possible. Please pay attention to the signing time of Shunfeng bill number and wait patiently for payment.

3. Is the estimated recovery price consistent with the actual recovery price

After receiving your machine, we will detect and complete the transaction within 48 hours. If the test result is consistent with the information you filled in, you will immediately agree to recycle; If the actual test price is lower than the evaluated quotation, the customer service telephone union will communicate with you for confirmation, and after confirmation, the operation will agree to recycle. Please fill in the machine information truthfully to avoid price difference.

4. How to distribute the recovered funds

1. If you participate in the cash back mode of purchase, you need to fill in your Alipay account information. The subsidy will be distributed to the user's reserved Alipay account within 10 working days after the old machine is recycled and the new machine is confirmed to be received. Users who cancel the purchase order or return the new machine will not enjoy the subsidy.

2. If you participate in the coupon recycling mode, the cash coupon payment will be released to your one plus account after the successful recycling, and the subsidy will be released to the user's one plus account together with the old machine recycling payment after the completion of the old machine recycling (the payment will be received immediately after the order is confirmed to be recycled). The recovery payment will be issued by cash coupon (valid for one year), and the subsidy will be issued by coupon (valid for one month).

Cash coupon: Yijia official website

Coupon: only for purchase on official website

5. What is the guarantee for recycling old phones for new ones

1. We are a company registered with the State Administration of Industry and Commerce and have the qualification to legally recycle second-hand mobile phones.

2. Your mobile phone has video surveillance throughout the whole process from receiving unpacking to quality inspection, and we will not replace any parts of your machine.

3. Data will be cleaned up during the detection process, and we will not disclose any of your information.

6. Who pays the shipping freight

1. After you submit the recycling form, the system will automatically make an appointment for you to pick up your old mobile phone.

2. You just need to give the bare machine to the express brother (no parts need to be sent), and the express brother will help you pack and send it back.

3. The freight shall be paid upon delivery by Shunfeng, and we shall bear the maximum freight limit of 25 yuan.

Address: A608, TCL Building, No. 006, Gaoxin South 1st Road, High tech Zone Community, Yuehai Street, Nanshan, Shenzhen, Guangdong.

Attention: Jiang Xudong, 13342972130.

7. How to cancel the exchange of old recycling documents or modify the recycling document address

1. You can log on to the official website of OnePlus and go to the "Personal Center" - "Trade in the old" - cancel the recycling form. (Note: To change the address of the recycling form, you need to contact the customer service.)

2. Please contact the customer service to cancel the recycling form or modify the recycling form address.

When changing, customer service hotline: 400-125-0088, service time: 9:00-19:00.

*In this trade in activity, [One Plus] authorizes [Dangchang] to deal with it. If you need to change your address, ask for payment, order and other related issues during the activity, you can contact Dangchang to deal with them directly.

The above is an introduction to what Yijia mobile phones should pay attention to when exchanging old ones for new ones. If you have any other questions, you can continue to pay attention to this website. The editor will update the latest information and encyclopedia related to mobile phones for you in the first event!